Refund policy

Return & Refund Policy

Thank you for shopping with l o v a y. Please review our policy carefully before making a purchase.

Shipping & Handling Responsibility
l o v a y is not responsible for any damage caused by rough handling, mishandling during shipping, or packages that arrive broken, opened, or damaged by the shipping carrier. Once an order has been shipped, responsibility for the safe delivery of the package is transferred to the shipping carrier.

Product Issues or Defects
If there is a problem with an item you receive (such as defects, missing components, or incorrect items), the responsibility for resolving these issues lies with the product’s manufacturing or supplying company. Customers are required to contact the company responsible for producing or distributing the item in order to request compensation, replacement, or warranty support.

l o v a y Responsibility
l o v a y is only responsible for technical issues directly related to the operation of our website or mobile application. This includes issues such as payment processing errors, checkout malfunctions, or other platform-related technical problems.

Contact
If you experience a technical issue while using the l o v a y website or app, please contact our support team so we can assist in resolving the issue.

By purchasing through l o v a y, you acknowledge and agree to the terms outlined in this Return & Refund Policy.