Shipping policy

Shipping Policy

Thank you for shopping with l o v a y.

Order Processing
Orders are typically processed within 1–5 business days after payment has been successfully completed. Processing times may vary depending on product availability and order volume.

Shipping Times
Shipping times may vary depending on the customer’s location, the shipping carrier, and the supplier responsible for fulfilling the order. Estimated shipping times are provided for convenience but are not guaranteed.

Shipping Responsibility
Once an order has been shipped, l o v a y is not responsible for delays caused by shipping carriers, customs processing, weather conditions, or other external factors beyond our control.

Damaged or Mishandled Packages
If a package arrives damaged due to rough handling by the shipping carrier, the carrier is responsible for the condition of the package during delivery. Customers may need to contact the shipping carrier or the supplying company for further assistance.

Incorrect Shipping Information
Customers are responsible for providing accurate shipping information at checkout. l o v a y is not responsible for packages delivered to incorrect addresses provided by the customer.

By placing an order with l o v a y, you agree to the terms outlined in this Shipping Policy.